Carrier Selection

Carrier Selection Process

Overview

This workflow automates carrier outreach, rate negotiation, and dispatch confirmation for available loads.

Process Steps

1. Load Analysis

• Parse load requirements (origin, destination, equipment, dates)
• Identify special requirements (hazmat, temperature-controlled, team drivers)
• Calculate target rate based on market conditions and lane history

2. Carrier Identification

• Query carrier database for qualified carriers
• Filter by equipment type, lane preference, and performance score
• Prioritize carriers with existing relationships and high on-time delivery rates

3. Outreach Campaign

• Send rate request emails to qualified carrier pool
• Post to integrated load boards if applicable
• Initiate voice calls to preferred carriers for urgent loads

4. Bid Management

• Collect and organize incoming bids
• Compare bids against target rate and carrier qualifications
• Request counter-offers when bids exceed target by >10%

5. Selection and Dispatch

• Select optimal carrier based on rate, service score, and availability
• Generate rate confirmation document
• Send dispatch details including pickup instructions
• Confirm carrier acceptance and driver assignment

Negotiation Guidelines

• Start at target rate minus 5%
• Maximum acceptable rate: target + 15%
• Prioritize service over price for time-sensitive loads

Escalation Rules

• Escalate if no qualified bids within 2 hours of posting
• Escalate if all bids exceed maximum acceptable rate
• Alert operations team for loads requiring same-day pickup