Load Building

Enabled

v Jan 6, 2026 ∙ 1:38 AM

Instructions

Load Building Process

Overview

This workflow assists with creating new loads from customer tenders and prepares them for carrier assignment.

Process Steps

1. Tender Receipt

  • Parse incoming tender emails and EDI transmissions
  • Extract load details (origin, destination, dates, requirements)
  • Validate required information completeness

2. Rate Analysis

  • Calculate estimated cost based on historical lane data
  • Compare against customer contracted rates
  • Flag margin opportunities or concerns

3. Load Creation

  • Create load record in TMS with validated details
  • Set appropriate equipment requirements
  • Configure pickup and delivery appointments
  • Assign internal reference numbers

4. Requirement Validation

  • Verify shipper/consignee facility details
  • Confirm commodity classification
  • Check for special handling requirements
  • Validate insurance and compliance needs

5. Ready for Assignment

  • Move load to carrier selection queue
  • Set priority based on pickup urgency
  • Alert appropriate team for high-value loads

Validation Checks

  • Complete address information with ZIP codes
  • Valid pickup and delivery date ranges
  • Equipment type matches commodity
  • Weight within legal limits

Escalation Rules

  • Escalate incomplete tenders for customer clarification
  • Flag loads with unusual requirements for manual review
  • Alert pricing team for new lanes without rate history

To request changes to this SOP, please reach out to your account manager.

Action Guardrails
Workflow Start
Validate all required fields before creating load record
Workflow Escalation
Escalate incomplete tenders within 30 minutes