Quoting

Quoting Process

Overview

This workflow generates competitive freight quotes for customer rate inquiries and RFQs.

Process Steps

1. Quote Request Analysis

• Parse incoming quote requests (email, portal, EDI)
• Extract shipment details (origin, destination, equipment, dates)
• Identify special requirements and accessorials

2. Rate Calculation

• Query historical lane data for baseline pricing
• Factor in current market conditions and capacity
• Apply customer-specific pricing rules and discounts
• Calculate fuel surcharge based on current DOE rates

3. Margin Analysis

• Compare calculated rate against minimum margin thresholds
• Flag quotes requiring pricing team approval
• Apply volume discounts for committed freight

4. Quote Generation

• Create formatted quote document
• Include rate breakdown and accessorial charges
• Specify validity period and terms
• Add service level commitments

5. Quote Delivery

• Send quote via customer's preferred channel
• Track quote status (pending, accepted, declined, expired)
• Schedule follow-up for pending quotes
• Log outcomes for rate optimization

Pricing Guidelines

• Standard margin target: 15-18%
• Minimum acceptable margin: 10%
• Volume discount threshold: 10+ loads/week
• Quote validity: 7 days standard

Escalation Rules

• Escalate quotes below minimum margin for approval
• Alert sales team for high-value opportunities
• Escalate RFQs with 50+ loads to account manager